045°FAQ
Frequently asked questions
Answers for owners, buyers and tenants. If you do not find yours, ask the assistant or contact us.
045°Ask us
Ask City Expert
Questions about renting, selling, buying, prices or new builds: the assistant answers from our own pages and tells you where to read more.
The assistant needs JavaScript. Write to us or call: FAQ · +381 11 44 26 000 · +381 21 3 400 400 · +381 18 3 40 4000
General
What do you mean by 24/7 availability?
The online presentation of every property, with photographs, video, a 360° view and an interactive floor plan, is on our website day and night, so you can view it whenever it suits you.
What’s included in the online presentation?
Professional photographs, video, a 360° presentation and interactive floor plans, plus details of fixtures and fittings, expenses, parking and other information about the building.
What does the online agent do?
Online agents mediate the negotiations and look after clients from start to finish: they answer questions, arrange viewings, lead the negotiation and help with the documents for the contract.
How does an online agent lead the negotiations?
By phone and e-mail. The agent supports all negotiations and offers, so you do not have to meet after work or at weekends.
Why is an online agent better than a traditional real estate agent?
By replacing field work with the office, our agents are more available and handle more requests a day at the same quality. The lower costs of the online model are what allow the lowest commission on the market and a free service for tenants.
Is the agent present during property viewings?
With online brokerage the agent does not have to be present, so you choose the time. A representative of City Expert may attend any scheduled viewing, and with premium service a licensed agent presents the property live.
Sellers and landlords
How exactly will you sell or lease my property?
Fill in the form or call us; our team photographs the property and builds the presentation with a 360° view, which goes online within 24 hours. Interested buyers or tenants book viewings, and our agents lead the negotiation and help you conclude the contract.
Will you help me estimate the price of my property?
Yes. The valuation is free: from the size, structure and location our licensed agents give an approximate value, then refine it after a conversation and photographs. It is not binding; you set the final price.
Are there any hidden costs?
No. There are no hidden corners and no hidden costs: the property is exactly as you saw it on the site.
How much time do you need to set up an online presentation?
Your presentation will be online within 24 hours of the photo shoot.
How many people will see my property?
Your property is presented on our platform, which thousands of buyers and tenants search every day and millions visit every month.
Who writes the property description?
We do: after the photo shoot we prepare a detailed listing with all the important information about the property.
I have been trying to sell for a while. How can you help?
Price is not always the reason. Our agents look at what buyers see, from repairs and the building to the viewing itself, and combine the right price with a professional presentation.
Buyers and tenants
How is it possible that you rent properties without commission?
The technology we use lets us offer our service to tenants completely free of charge, and the most affordable commission when buying or selling. See the price list for buyers.
Who can I talk to about a property?
The online agent for the property, or the owner directly: register, choose the property and a viewing date, and we connect you.
I can’t find the apartment I like. What now?
Save your search with its filters on our website and you will get Viber and e-mail notifications as soon as a matching property appears.
Why do I need to register?
To book a viewing: register, choose the property and the date, and we connect you with the owner.
I would like to buy with a housing loan. What should I do?
We advise you on banks and organise meetings with bank representatives; Kreditni savetnik compares bank offers free of charge.
When am I entitled to a tax relief on buying an apartment?
First-time buyers may get a VAT refund when buying a new build from a company, or an exemption from the property transfer tax when buying an older apartment, if they meet the legal conditions. Non-residents and foreign citizens are not entitled to either.
What is clausula intabulandi?
The seller’s signed permission to register the buyer as owner in the cadastre, given once the purchase price has been paid.
Glossary of common terms
- Brokerage agreement
- The written agreement between the principal and City Expert for the sale, purchase or lease of a property; it sets the mutual rights and obligations and the agreed commission.
- Down payment
- The part of the price a loan buyer pays from their own funds, usually 20% of the price including the deposit (kapara); some banks approve 10%, and the youth housing loan only 1%.
- Registered property
- A property entered in the cadastre with clearly recorded ownership; only registered apartments guarantee that a housing loan can be obtained.
- Clausula intabulandi
- The seller’s signed permission to register the new owner in the cadastre, given once the money has been paid.
- Handover record
- A document recording the condition of a property, its contents, keys and meter readings at the moment of handover, signed by both parties.
- White card
- The police confirmation of a foreign citizen’s registered residence, tied to a specific address.